FAQs

Orders ship within 2 business days. Estimated delivery is 7 to 12 business days after processing. We email your tracking details once your order ships, when the carrier provides them. Carrier delays are outside our control. Please double check your shipping address before you place your order. Full details: https://www.casamichi.com/policies/shipping-policy

Yes. Casa Michi offers free shipping on all US orders. We currently ship within the United States only.

30-day returns. Damaged, defective or wrong item? We replace or refund it at no cost to you. Changed your mind? Return it unused in original packaging within 30 days and we cover the return shipping. This covers every item, catnip included. After 30 days, change-of-mind returns end and we only replace or refund faulty items. Email mycasamichi@gmail.com with your order number to start. Refunds go to your original payment method. Full policy: https://www.casamichi.com/policies/refund-policy

Please inspect your order when it arrives. If something is damaged, defective, not as described or the wrong item, email mycasamichi@gmail.com within 30 days of delivery with your order number and a photo or video. We will send a replacement or refund it at no cost to you.

Within 30 days of delivery, you can return everything we sell for any reason, catnip included, and return shipping is free. After 30 days, change-of-mind returns end for all items, and we only replace or refund items that are broken, damaged, defective or faulty. Sale items follow the same return rules. If you’re unsure about a specific product, email mycasamichi@gmail.com before starting a return.

After we receive and inspect your return, we’ll email you. If approved, refunds go back to your original payment method. Your bank or card issuer may take additional time to post the refund. If it has not arrived, email mycasamichi@gmail.com.

We don’t offer exchanges. If a damaged, defective or wrong item arrives, we replace or refund it. If you want a different item, you can return the original within 30 days and place a new order.

Email mycasamichi@gmail.com with your order number and a short description of your question. We help with shipping, returns, product questions, and order issues.

Casa Michi is a cat-focused store (toys, comfort & scratchers, grooming & care, collars & harnesses; no cat food). Products are designed to delight cats and fit stylish, eco-conscious homes. Shop: https://www.casamichi.com/

Use our brushes, combs, steam grooming tools, and hair removers gently on a calm cat. Start slowly so your cat can get used to the tool. Follow any care notes on the product page.

 Stop if your cat shows stress, and never force grooming. For product-specific questions, include the product name when you email mycasamichi@gmail.com.

Scratch mats, sofa protectors, and similar items are meant to be scratched. Normal claw wear is expected and is not a defect.

If something fails unusually quickly (for example covering that detaches or unravels inconsistently with normal use), or arrives damaged, email mycasamichi@gmail.com with photos and your order number.

Always follow the product instructions and safety warnings on the product page. Use heating pads on the intended settings, on a stable surface, and supervise your cat, especially at first. Unplug when not in use if the product instructions say so. Contact mycasamichi@gmail.com if a product arrives damaged or won’t power on.

Measure your cat’s neck (and chest for harnesses) and compare to the size options on the product page before ordering. Fitting should be snug but comfortable; you should typically fit two fingers between the collar/harness and your cat.For AirTag-holder or camera collars, confirm your accessory fits the holder style described on the listing. If it doesn’t fit, you can return it unused in original packaging within 30 days. Email mycasamichi@gmail.com.

Yes. Within 30 days of delivery, you can return them for any reason, even if opened, and return shipping is free. After 30 days, we only replace or refund them if they're broken, damaged or faulty. Email mycasamichi@gmail.com with your order number to start.

We currently ship within the United States only. Shipping is free on all US orders. Orders ship within 2 business days, and estimated delivery is 7 to 12 business days after processing.

After your order ships, you’ll receive a shipping confirmation email with tracking details when the carrier provides them.If it’s been more than 2 business days since you ordered and you haven’t received a confirmation, or tracking hasn’t updated for several days after shipment, email mycasamichi@gmail.com with your order number.

Email mycasamichi@gmail.com as soon as possible with your order number. If the order hasn’t been fulfilled/shipped yet, we’ll do our best to cancel or update the address. Once an order has shipped, you can return it under our return policy instead.

Casa Michi focuses on cat toys, comfort & scratchers, grooming & care, and collars/harnesses. We don’t currently sell cat food or litter. Shop the catalog at https://www.casamichi.com/

We accept the payment methods shown at checkout on casamichi.com (typically major credit/debit cards and other options Shopify Payments enables for your region, which may include Shop Pay, Apple Pay, or Google Pay when available).

Sale items follow the same return rules. Damaged, defective or wrong items are covered: email mycasamichi@gmail.com within 30 days of delivery with your order number and a photo or video, and we replace or refund it. Full policy: https://www.casamichi.com/policies/refund-policy

Yes. Email mycasamichi@gmail.com with your order number and which item(s) you want to return. We’ll confirm eligibility and send return instructions for those items.

First check the tracking link and with neighbors or building staff. If your package is lost or arrives damaged in transit, email mycasamichi@gmail.com with your order number and Casa Michi will handle it.

For wholesale or bulk inquiries, email mycasamichi@gmail.com with what you’re looking for and approximate quantities. We’ll follow up if we can help.

Follow the setup steps on the product page. Camera and tracker accessories are for cat monitoring/location with compatible devices as described in the listing.

 Fit the collar safely (two-finger rule) and supervise early use. For technical fit questions, email mycasamichi@gmail.com with the product name.