Refund policy
Our Happiness Guarantee
We want you and your cat to love every order.
The guarantee below is for US orders. International orders have their own section further down.
Returns are free for any reason within 30 days of delivery. After that, we still stand behind every item if it's defective or damaged.
Something wrong with your order?
What's covered
Your item arrives damaged, defective, incorrect, not as described, or doesn't arrive.
Time window
Within 30 days of delivery for any problem. After 30 days, we still cover items that are defective or damaged.
What you do
Email mycasamichi@gmail.com with a photo or video.
What you get
We'll send a replacement or refund you.
Changed your mind? Free returns
What's covered
Any reason at all, even if your cat simply isn't a fan. This includes every item we sell, catnip too.
Time window
Within 30 days of delivery. After 30 days, change-of-mind returns end and only faulty items are covered.
What you do
Email mycasamichi@gmail.com with your order number and we'll guide you.
What you get
A full refund of the item price.
International orders: Spain, Mexico, Colombia, Chile and Peru
Something wrong with your order?
What's covered
Your item arrives damaged, faulty or not what you ordered.
Time window
Within 30 days of delivery.
What you do
Email mycasamichi@gmail.com with your order number and a photo.
What you get
A free replacement or a full refund. No need to send anything back.
Tracking stopped?
If your tracking shows no movement for 30 days or more, we'll send a free replacement or a full refund.
Changed your mind?
What's covered
International orders aren't final sale. You can return an item within 30 days of delivery.
What you do
Email mycasamichi@gmail.com with your order number and we'll guide you.
What you get
Return shipping and any customs costs for change-of-mind returns are paid by the customer. Once the item arrives, we refund the item price.
Good to know
- Refunds are issued to your original payment method.
- After 30 days, we don't accept change-of-mind returns on any item, but we'll still replace or refund anything that's broken, damaged, defective or faulty.
- We may limit refunds on accounts with unusually frequent requests.
- We don't offer exchanges.
Questions? Email us at mycasamichi@gmail.com.